For general enquiries and bookings, you may reach our customer service team between 10AM – 7PM on weekdays, do expect slower responses on weekends and Public Holidays.

Our Store Landlines

For any store-specific inquiries, please contact us via call or WhatsApp on our store landlines. Please note that phone calls to our Cat Grooming Salons will be attended to by our Cat Care Advisors at our Cat Stores.

Neko Neko Cat Store Nekoya Cat Hotel
Brighton Crescent 6610 2342 King Albert Park 6969 6278
Malu Malu 6655 8693 Malu Malu 6655 8693
Serangoon North 6612 2115 Jalan Kayu 6972 9845
Jalan Kayu 6990 0771 Kampong Bahru 6926 6470

Got A Question About Your Online Order?

Find more answers to common questions including but not limited to shipping, refunds and rewards on our FAQ.

How do I amend my order or delivery details?

Once your order has been placed, it cannot be amended. If you require a change of address or personal information required to successfully deliver your order, please WhatsApp us.

Can I cancel an order?

Once your order has been placed, it is scheduled for processing and packing. If you wish for the order to be recalled and canceled, you may email us quoting your order number. A handling and restocking fee of 5% on your order will be charged and the refund will be effected within 1-3 working days to your original mode of payment.

I have a duplicate order!

If you have erroneously made a duplicate order and payment, we can assist with a cancellation provided the following conditions are met:

1. You must contact us prior to dispatch of the order for delivery, for eligibility for cancellation.

2. You agree to and will bear bank processing fees for cancellation of the order

Kindly contact us for help.

When will my order be processed?

Orders received before 8 AM on business days (ie. Mondays to Fridays, excluding public holidays) will be processed within the working day.

Orders received after 8 AM will be processed the next working day.

Will I get updates on my order?

Yes. When we start working on your order, you will begin receiving automated SMS and e-mail updates from us. Your order should also reflect any of the following statuses in your Account page:

Fulfilment in Progress

Awaiting Dispatch/Self-Collection


I am not receiving order updates.

You should begin receiving email updates within 1 working day of placing your order. If you are not receiving order updates, you should check to ensure both your email address and mobile number are accurately input. You can do so by visiting your Account page.

To amend personal information for a specific order, please reach out to us for assistance.

Contact Us

We'd love to hear from you