The nightly rate includes the provision of 24/7 air-conditioned, private lodging space, complimentary use of cat litter bin with litter and feeding utensils, and access to the hotel space. Our caretakers also practice twice daily housekeeping, interaction time, activity updates and daily grooming for your cats.

We also offer grooming services, food menu, medication/care.

Please find out more about our Boarding Requirements here.

Depending on your cat’s condition, we may be able to board your cat at Nekoya.

We invite owners whose cats fall outside of admission criteria to share more about your cat’s care requirements prior to making a reservation with us. This will allow us to have a better understanding of how we may be able to care for them in your place.

If your cat has been advised against routine vaccination, we can accept a veterinarian’s note, stating the reasons your cat is ineligible for vaccination, in place of proof of vaccination.

We are able to house up to 3 cats per room (depending on the room type) so long as your cats are from the same household and are compatible for sharing a common space.

We accept reservations for boarding via our online website here.

Upon receiving interest for a reservation, our customer service team will be in touch to guide clients through our boarding prerequisites and collection of payment.

If you are enquiring about an urgent stay (within 48 hours), please contact our Customer Care hotline at 62883636 via WhatsApp directly.

Each year, the Nekoya Cat Hotel releases a statement including dates that generate exceptionally high demand for our cat boarding services in Singapore. Stays on these dates are not eligible for special promotions. Reservations made for lodging on these dates are strictly non-refundable.

Our Blackout Dates are available to access via this link.

Before requesting for payment of your reservation, you will be sent our Boarding Prerequisites and asked to acknowledge them. It is your duty to ensure your cat meets these Prerequisites for successful admission to our hotels.

Upon payment, you will be asked to populate your pet’s profile in our database with proof of vaccinations, sterilization and other documents within 48 hours.

There will be no refunds made for cats that are found to be non-compliant with our Boarding Requirements after payment is submitted.

To avoid disappointment, we encourage booking 2 months in advance of your intended reservation.

Payment for services is accepted via PayNow.

After booking through our website, we’ll send you the boarding requirements. Upon your agreement, we’ll provide a payment link. Once payment is made, please send us a screenshot of the confirmation within 24 hours. After verifying your payment, your booking will be confirmed, ensuring a smooth process for you and your kitty!

Please contact our team at bookings@nekoya.co or WhatsApp us at +65 6288 3636 for modifications or cancellations pertaining to your reservation. Your request must be received at least 48 hours prior to boarding beginning.

Please also review our policies regarding modifications and cancellations below before contacting us or making a booking at Nekoya:

• Reservations made for lodging on Blackout Dates are strictly non-modifiable, cancellable nor eligible for refunds.
• Modifications to reservations can be made free of charge, subject to cabin availability. 
• For bookings that are eligible for cancellations, the amount paid will be made available in the form of hotel credits for rebooking on a subsequent stay, with a 1 year validity. A cash refund request will incur a processing fee of 10% on the booking amount paid, with the funds reversed to you within 7 working days.

Please review our Boarding Guide on preparing for your cat’s stay.

Check-in time is from 2PM to 6PM and check-out time is from 11 AM to 1PM.

For arrivals before 2PM, the earliest that can be accommodated is 12 PM. It is recommended to pre-book lodging one day in advance with a full day’s charge for timings earlier than this.

For departures after 1PM, the latest that can be accommodated is 2 PM. It is recommended to pre-book an additional day’s lodgingwith a full day’s charge if you are uncertain if you will be able to arrive in time for your cat’s checkout.

All arrivals and departure are by appointment only. There will be a fee of $20/hour for early check-ins or late checkouts, subject to hotel availability, and we do not guarantee the provision of a lodging space for your cat in this time (ie. they may have to wait in their carriers).

Our caretakers will go through the paperwork you submit to us, and all cats are required to undergo a health and behavioural assessment to ensure they are fit for boarding, prior to being accepted for admission.

If your cat does not meet our boarding requirements at check-in, or is found to be unsuitable for admission, a 50% refund will be provided on the reservation. The funds will be reversed to your original mode of payment within 7 working days.

Each of our guests are allowed to access the hotels’ common play areas during daily private playtime, so long they are feeling comfortable enough to leave their lodging spaces. 

Cats that are ill or immunocompromised are an exception to this.

No. Only cats from the same household may interact with one another during daily playtime. 

Yes. All guests will get at least 30 minutes of interaction time with our caretakers daily.

Yes, we are happy to follow your feeding instructions to mimic your cat’s normal meal routine. Please review our Boarding Preparation to learn more.

All our cat hotels have freezer facilities for the storage of frozen cat meals. 

If your cat should fall ill during its stay, our caretakers will inform you and seek permission to transport your cat to your preferred veterinarian. If it is not possible to reach you or your appointed agent, we will refer to your medical care preferences (as instructed in our Master Boarding Agreement).

CCTV access is available as an add-on exclusively for Premier Suite bookings.

If your cat is already lodging at our hotel, please contact our customer service team to assist with your extension request. Please note that it may not be possible to extend your cat’s stay if there are no available lodging premises to accommodate the extension.

If your stay has yet to commence, please make an extension online via our booking platform.

Yes! Once you check in, our caretakers will provide you with the QR code to receive daily reports on your kitty’s well-being. Stay connected with your cat’s happiness and comfort throughout their stay with us!

Yes, item inventory is now live!

Upon receiving your order, your purchases are picked and packed.

If an item in your order is out of stock, a member of Customer Support will be in touch to assist you with:

1. A refund
2. Recommendations for a similar item

We process refunds within the same working day, to your original mode of payment - No questions asked. 

We do not offer repacking services for dry foods for hygiene purposes.

Your cat food is kept freshest when sealed within the original product packaging. Once the seal is broken, it is recommended to consume the food within 1-2 months to avoid rancidity of the product.

Repackaging food into multiple smaller portions does not keep it fresher for longer as the food has been exposed to air and light. Most repackaging bags are also gas-permeable, compromising the integrity of the food.

We accept payments via the following methods:

PayNow/PayLah!
Choose to pay from a local bank via HitPay.

Credit Card 
We accept Visa/Mastercard/AMEX via Stripe or HitPay.

Please note that a 3% fee applies to credit card payments.

Your payment may have failed for one of several reasons. Please reach out to our Customer Support team for assistance.

You may register for an account by clicking here, or upon checkout.

Yes you may checkout as a guest.

However, you will not have access to your order history, and you will not earn rebate points on any orders you place with us.

Creating an account is fast, easy and free - It'll only take you 5 seconds and you'll get to enjoy exclusive benefits for account holders!

Update your account details like name, email address, phone number or address, anytime by following these steps:

1. Select account details from the menu bar.
2. Click edit icon on the field you'd like to change.
3. After you’ve added the updated details, click save changes.
4. Click done after completing all the updates.
5. You will receive an email from us to verify the changes.

In case you have forgotten your password, click on the forgot password button and follow the instructions there.

Note: Once you verify the updated email details, you can resume your activities on your account.

Yes you may. Free samples and gifts are available under the following conditions:

• Strictly 1 sample and/or free gift request per item is allowed
• Samples and free gifts are only available while stocks last
• We reserve the right to swap unavailable free items/gifts to others of similar value without prior notice to you

Your sample or free gift may not arrive with your order if:

• There is no longer any stock for that particular item
• The sample may have expired
• You opted to receive your order via subscription (free gifts, samples and promo items do not ship for renewal orders.)

• Only 1 cat per attendee is allowed
• Cats attending must be non-aggressive, in good health, and free of transmittable illness and/or parasites. We reserve the right to deny entry to non-compliant cats for the safety of other attendees
• Workshop and course attendance fees are strictly non-refundable once  paid
• If a workshop cannot proceed due to unforeseen circumstances, Neko Neko will advise on the next soonest slot or allow the participant first pick for attendance of a subsequent workshop/course

We presently accept up to:

• 16 pax per Cat Care 101 Workshop & Foundations of Cat Nutrition
• 8 pax for Basic Cat Grooming Workshop
• 6 for Professional Grooming Course

You can sign up via our Learning Academy tab.

For Cat Care 101 and Foundations of Cat Nutrition, you do not need to bring a cat.

For Basic Cat Grooming Workshop, it is recommended that you bring your cat to the workshop so you can practice the grooming techniques under guidance.

For Professional Grooming Course, you will need to bring a cat for your final exam.

For our Professional Grooming Course, we allow up to 2 pax per cat attending, but recommend that each participant has a cat attend with them (ie. 1 cat/1 pax) to allow for sufficient practical time.

Please be considerate and do not attend the workshop/course if your cats do not meet our attending requirements. Contact us at least 2 days in advance and we will be happy to reschedule you to a subsequent workshop slot. For professional course candidates, you may wish to source for an alternate model cat.

Our Artisans reserve the right to deny entry to the class venue if attending cats are ill, aggressive, or are found to have parasites. A physical inspection will be held on all cats entering the academy and no refunds will be provided to attendees whose cats do not comply with our Attending Requirements.

What attendees and students from previous intakes have done was to borrow a friend or family member’s cat, please source for your own cat.

Although we do our utmost to ensure the cleanliness of our grooming facility, our workshop is a social environment where cats will share a communal space. There is a possibility your cat may come into close proximity of another cat.

To prevent the transmission of any parasites between cats that may go unnoticed by owners attending the workshop, we require that all attending cats are treated with a spot-on Revolution preventive prior to class beginning.

Sanitizers will be made available for workshop attendees to use.

If you’ve booked a slot for our workshops or courses but are unable to attend, please inform us in writing at least 48 hours prior to the start of the class. Subject to availability, we may allow postponement to a future workshop. However, we reserve all rights to not provide a postponement.

We do not provide refunds on workshop or professional course slots. Please note that for professional course students there is a minimum attendance requirement of 75% to pass.