Frequently Asked Questions

    Product Availability

    Product Availability

    Are all items on the website available for purchase?

    Yes, item inventory is now live!

    Upon receiving your order, your purchases are picked and packed.

    What if an item in my order is out of stock?

    If an item in your order is out of stock, a member of Customer Support will be in touch to assist you with:

    1. A refund
    2. Recommendations for a similar item

    We process refunds within the same working day, to your original mode of payment - No questions asked. 

    Repacking Services

    Do you offer repacking services for dry food?

    We do not offer repacking services for dry foods for hygiene purposes.

    Your cat food is kept freshest when sealed within the original product packaging. Once the seal is broken, it is recommended to consume the food within 1-2 months to avoid rancidity of the product.

    Repackaging food into multiple smaller portions does not keep it fresher for longer as the food has been exposed to air and light. Most repackaging bags are also gas-permeable, compromising the integrity of the food.

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