Shipping & Self Collection
Self-Collection
You may select "Pick Up" at your preferred Neko Neko Cat Store on the checkout page.
We require 1 working day to process and pack your order. Please make your way down to the store only when you have received a Collection is Ready SMS and/or email from us!
If you have an urgent request, please WhatsApp us at 62883636 for assistance in expediting your pick-up.
Please make sure you enter your mobile number and e-mail accurately prior to paying for your order. Phone numbers should be entered in an 8 digit format, without spacing. We do not dispatch SMS updates to international numbers.
All online orders will be made available for pick-up at the our Brighton Crescent outlet.
📍77 Brighton Cres, #01-01, Singapore 559217
We are open from 10AM - 7PM.
Jalan Kayu outlet is open daily.
Brighton Crescent, Serangoon North & Jalan Malu-Malu outlets are closed on Tuesdays.
Yes - Please flash the collection SMS or email sent to you when attempting to collect your order.
Orders for collection will be held for a week. If orders remain uncollected past that time, we reserve the right to dispose of the order and its contents. A refund will not be provided in such instances.
If you would like to pick up some items, and have other delivered, please place two separate orders.
Local Shipping
We offer 3 different types of shipping methods for customers. You can select the method of your choice at the checkout.
- Store Pickup
No shipping fee, available during store opening hours - Free Shipping (Orders >$59)
Free shipping 3 - 5 working days upon purchase. - Standard Shipping (Orders <$59)
$6 shipping fee, delivered within 3 - 5 working days upon purchase.
We seek to deliver an order within 3-5 business days from the time it is processed.
You will receive an SMS and/or email as soon as your order leaves our fulfilment centre. If dispatched to you via courier, an SMS from our appointed delivery partner will be sent to you on the morning of the delivery date.
Orders placed during sale periods (etc. 11/11, 12/12 sales) and leading up to holiday seasons (etc. Chinese New Year, Christmas, Black Friday) or store closures may experience longer than usual fulfilment times.
Our parcels are delivered by Ninja Van. Bulky or frozen items are delivered in-house during specific timeslots.
If there is a chance you may be uncontactable during delivery of your order, we provide three actionable choices that you may instruct our shipping partners to undertake.
- Leave order at door
- Leave order in riser
- Attempt re-delivery of your order ($6 redelivery fee will apply)
These options serve as instructions for our shipping partners on the next best course of action should they be unable to contact you personally for the handover of your parcels.
The action of requesting for your order to be left unattended is referred to as an "Authority to Leave" (ATL).
It is important to note that parcels cannot be delivered or left unattended if our shipping partners are not granted access to the delivery address. This includes locations and situations such as:
- Gated condominiums
- Gated landed properties
- Passcode protected properties
- Security guards preventing delivery access to the unit
- Customers not being present to allow entry to the property
While our delivery partners endeavour to do their best to successfully deliver your parcels, they should not be expected to trespass. If it should not be possible to gain access to a delivery address, our delivery partners will not be able to proceed with an ATL, even if opted for.
What does an Authority to Leave (ATL) mean for me?
An ATL equates to a transfer of responsibility for the goods from us to you or your authorised party. Responsibility for all items are transferred to you upon delivery of the parcel.
Once an ATL is provided, and should our delivery partners be able to access the delivery address, the parcel will be left per the ATL, signifying completion of the delivery.
Please note that we are strictly unable to:
- Leave orders unattended if an ATL is not provided
- Accommodate return requests for ATL if your order contains frozen food items
- Process requests for refunds, exchanges or replacements for defective or missing items after the responsibility of the order has been transferred
As soon as your order has been picked up by the courier, you will receive an SMS and/or email notification to keep you informed.
Frozen products will be delivered on Monday and Thursdays from 12PM - 6PM. Each of our frozen and chilled cat food is thoughtfully accompanied by a complimentary insulated packaging for your convenience. Whether you're opting for in-store pickup or hassle-free courier delivery, we've got you covered!
