Subscriptions
Creating a Subscription
A subscription allows pet parents to automatically place orders for specific items to be delivered their doorstep!
When you sign up for a subscription, you are setting up a standing arrangement to have an order containing items of your choice generated automatically, to be processed on our web store at fixed intervals of your choice (etc. 1 month, 2 months).
With your permission, a charge will be placed automatically on your credit card and we will process these orders as if they were placed by you personally online - Saving you time and providing an element of added convenience! Certain products also allow pet parents to enjoy additional savings if they are subscribed to 🙂
Yes, you may! However, please be aware that the item may become unavailable on a future recurring subscription, and your subscription will end once the item or offer is no longer available for fulfilment or sale.
We reserve the right to withhold fulfilment of an order that contains items that cannot be fulfilled (ie. if they are no longer on sale, discount, or on offer).
Yes. The default available settings for subscription renewal on our website are every 2, 4 or 6 weeks, but you can certainly request for us to make this shorter or longer for you, depending on your pet's needs.
To have someone assist you with amending your subscription's renewal duration, please get in touch with us.
To add an item to your existing subscription, you should add the items you wish to subscribe to in your cart.
At the checkout page, select the option to receive these items via subscription.
Scroll down past the cart total, and you should see the option to Add this cart to an existing subscription.
A list of your existing subscriptions will appear. Click to Add your cart to the subscription of your choice and it will combine your subscription.
Upgrading/downgrading an item in your subscription means that you have the option to switch between variations of the same product. This option is only available to specific items, and will appear to you in the form of a button.
- Clicking this will bring you back to the product page, where you can select another variation of the product to replace your subscription.
- To confirm your selection, click to proceed with the button "Sign Up Now".
- Proceed to the checkout to confirm your selection. You will not be charged, but your subscription will be amended.
- You will be brought to the confirmation page, where you can click to view your amended subscription and future billing amount.
- Clicking to view the subscription will show the amended subscription and new order total!
Subscription Continuity
A subscription is not a guarantee of product availability - However, we will do our best to ensure that your order is in stock as this gives us a greater indication of how much stock we need to keep handy for our pet parents!
We will undertake all reasonable efforts through proper forecasting and stock management to ensure that we are able to provide you with the items which you have subscribed to receive.
In the rare chance that we are unable to procure an item in your subscription plan, a member of our team will be in touch to provide personal assistance as per a regular order made with us.
Products we stock are occasionally affected by pricing changes that are passed on to us by manufacturers and distributors. We endeavor to absorb these price fluctuations as best as we can, but in the event of mandatory price amendments, we will be in contact to assist affected customers and amend their subscriptions with consent to reflect these changes.
If you do not wish to continue with your subscription at the new price, you may cancel your subscription - No questions asked.
We reserve the right to withhold fulfilment of an order that contains items that cannot be fulfilled (ie. if they are no longer on sale, discount, or on offer).
Billing & Shipping
You are billed for your subscription on the date that your next subscription is generated.
For example, if you place an initial order for a monthly subscription on the 18th of March 2020, your credit card will be billed again for an identical order on the 18th of April 2020.
To have someone assist you with amending your subscription's renewal duration, please get in touch with us.
How often your subscription recurs depends on the frequency with which you choose to receive your items.
For example, if you place an initial order for your subscription on the 18th of March 2022 and ask to have it recur once a month, your account will have an order automatically generated, containing items of your choice, on the 18th of April 2022.
We will prepare this order for delivery within 1-3 working days of processing it.
Upgrading/downgrading an item in your subscription means that you have the option to switch between variations of the same product. This option is only available to specific items, and will appear to you in the form of a button.
- Clicking this will bring you back to the product page, where you can select another variation of the product to replace your subscription.
- To confirm your selection, click to proceed with the button "Sign Up Now".
- Proceed to the checkout to confirm your selection. You will not be charged, but your subscription will be amended.
- You will be brought to the confirmation page, where you can click to view your amended subscription and future billing amount.
- Clicking to view the subscription will show the amended subscription and new order total!
Ending your Subscriptions
Your subscription will expire at the 12th-month mark. You may opt to renew your subscription by going to your My Account page.
You may pause automatic renewal of your subscription via the My Account page, My Subscription tab.
Simply toggle the Auto Renew button. Your credit card will not be charged for a subsequent subscription until you turn this back on. Please note that this tab will only appear if you have an existing subscription.
If you wish to cancel a subscription entirely, you can contact us at 6288 3636 for assistance.
Cancellation fees may or may not apply.
No. We recognize that your cat's needs can change, so we do not charge any fees for assisting with subscription cancellations.
