Yes, we do. Please opt for this at the point of placing an appointment on our bookings page and selecting the relevant service options.

Payment for transport services will be collected online and are non-refundable.

A member of our team will be in charge to confirm your transport arrangement or make alternative arrangements should they be unavailable.

We highly recommend transport bookings to be placed at least a week in advance for your preferred appointment.

Transport services are available from Mondays to Fridays; each day to a different area in Singapore.

As there are limited slots daily, it is highly encourages to book transport at least a week in advance for a higher chance of securing your preferred appointment.

Pick up is from 9:30 AM to 12.30 PM, and drop off is from 4.30 PM to 6.30 PM, timing is not fixed and dependent on the number of cats onboard as well as the driver’s route and traffic conditions.

Our driver will drop you a call or message prior to their arrival from 9.30AM - 12.30PM.

You will be required to provide your own hard transport carrier for the journey, lined with a pee-pad.

Drop-off is between the hours of 4.30PM - 6.30PM. Waiting charges will apply at $10 per 10 min block.

Please be contactable during these time windows, and liaise with our driver to bring kitty down / pick kitty up at the designated drop-off point for a seamless trip to the salon and home.

Failure to pick-up/drop-off your cat timely will result in your appointment being rescheduled and the $40 deposit will be forfeited.

As the driver may already have other cats in the van, they will not be able to head up to your unit for collection.

Yes, transport charges will apply regardless of whether grooming is conducted successfully or not.

We do not profit from this charge and it goes entirely towards covering expenses incurred in travelling between your destination and the salon.

Once your cat has been picked up by our driver, you will be informed by our Artisans once it reaches the salon safely.

Once at the salon, we will conduct a pre-grooming consultation to assess kitty’s condition, inform you of any observations and make recommendations on the day’s treatment. Please ensure that you are contactable via phone or WhatsApp on the day of your appointment, we will not begin the session unless we hear from you.

If you are uncontactable, for whatever reason, we reserve the right not to provide any services to your Pet and will return your pet at drop-off. Our pet transport rate of $40, $10 per additional cat will be chargeable regardless.

Payment for the grooming services should be made via PayNow through a link that will be issued before your cat leaves the salon.

We reserve the right to retain the pet if payment for services is not duly or fully received.

• A deposit of $80 per cat for grooming with transport services will be requested prior to appointment confirmation and must be paid within the day of the request, with payment screenshot sent via WhatsApp to +65 6288 3636.
• The deposit applies to all appointments, including promotions, and will be offset against your final bill.
• Please note that the appointment will be released if the deposit is not received within 1 HOUR.

If grooming cannot proceed due to your cat's health, temperament, coat condition or safety concerns, the $40 grooming deposit will be forfeited and the standard $40 transport fee will apply. Any transport payment already made will be deducted from this amount.

The $10 promotional transport rate applies only to qualifying grooming packages. If your appointment is changed to an à la carte service, the standard $40 transport fee will apply. Any transport payment already made will be offset against this amount.

Yes! Our team will call you when your cat arrives to complete the grooming check-in, confirm the services required and arrange payment. Grooming cannot begin without your consent and payment. If we cannot reach you in time, your cat may be returned without grooming, and the applicable forfeiture and transport charges will apply.

For the safety of all cats travelling with us, we do not offer doorstep collection or drop-off. Please meet our driver at the designated meeting point.

You'll have a 5-minute grace period after the driver's arrival. A flat $20 waiting fee applies after that. If you're still unavailable after 15 minutes, the driver will leave and the booking will be cancelled, with the applicable deposit forfeited.

For the latest service list and rates, please visit this link. Please note that undercoat removal and dematting charges may apply on top of regular grooming rates.

We accept payment via PayNow.

• A deposit of $40 (non-transport) / $80 (transport) per cat will be requested prior to appointment confirmation and must be paid within the day of the request, with payment screenshot sent via WhatsApp to +65 6288 3636.
• The deposit applies to all appointments, including promotions, and will be offset against your final bill.
• Please note that the appointment will be released if the deposit is not received within 1 HOUR.